Available
Native supportWeb support portal
A secure entry point for customer requests, replies and progress tracking.
Connection details
The native portal is available to provisioned company workspaces. Administrators manage customer access.
CHANNELS FOR EVERY COMPANY
Meet customers
where work begins.
Choose the ways customers and teams reach your company. Each workspace has its own channel requests, provider accounts and connection setup.
Planned
Support inboxBring customer email into your company’s support workflow.
Connection details
Requires inbound email processing, provider authorization and delivery testing before activation.
Request this channelPlanned
Social messagingOffer a support entry point through your company’s Facebook Page.
Connection details
Requires Meta authorization for the company’s Page, approved messaging capabilities and end-to-end testing. Not connected yet.
Request this channelPlanned
Social messagingKeep Instagram support conversations connected to your company.
Connection details
Requires an eligible professional Instagram account, Meta authorization and messaging implementation. Not connected yet.
Request this channelPlanned
Customer messagingOffer WhatsApp support using your company’s business number.
Connection details
Requires a WhatsApp Business provider, business verification, consent and template configuration. Provider usage fees are separate.
Request this channelPlanned
Team collaborationSlack
Send support updates into your company’s Slack workspace.
Connection details
Requires workspace administrator authorization, scoped permissions and notification delivery implementation. Not connected yet.
Request this channelPlanned
Team collaborationMicrosoft Teams
Bring team support updates into Microsoft Teams.
Connection details
Requires company Microsoft authorization, an approved app and tested notification delivery. Not connected yet.
Request this channelPlanned
Text messagingSMS
Reach customers through a company support number.
Connection details
Requires a messaging provider, consent controls and delivery testing. Messaging fees are separate.
Request this channelPlanned
Voice supportPhone / voice
Connect customer calls to your company’s support workflow.
Connection details
Requires a telephony provider, number provisioning, recording consent and implementation. Not connected yet.
Request this channelA connection is more than a logo.
Each software integration needs agreed company identifiers, authenticated access, field mapping, client-visible reply rules and end-to-end tests. Existing provider sessions in ChatGPT do not automatically connect that provider to IQDeskFlow.
Discuss your connection ↗