From the first question to the final follow-up, bring your clients, your team, and the work behind every answer together.
Here’s what needs your attention today.
Support is more than a ticket. IQDeskFlow brings the conversation and the work behind it together, so your team can move with purpose.
Submit a request, follow its progress, and keep the conversation in one accessible place.
Organize queues, assign ownership, add private notes, and see the history behind each request.
Turn a request into linked programming work, with acceptance criteria and a clear path through review.
Structured forms, dedicated queues, searchable tickets and clear ownership keep support organized.
A client sees a clear conversation. Your team sees the context and coordination it needs to take the next step.
Keep the conversation movingReply to the client and track the request in one place.
Make room for team thinkingInternal notes stay separate from client-visible replies.
See the work behind the answerAssign an owner, update the status, and follow the activity history.
Review the current workflow and share the next steps with the client.
Turn company knowledge into a clearer next step. IQDeskFlow AI Copilot summarizes tickets, drafts replies, suggests triage, and finds relevant company instructions and similar resolved requests—with sources your team can review.
Company-specific knowledge. Cited sources. Employee-reviewed suggestions.Keep everyone moving in the same direction, without losing the details along the way.
Clients choose the right request type and tell your team what they need.
Your team reviews, assigns, researches, and collaborates behind the scenes.
Track progress, share updates, and keep a record of what happened.
Choose the ways customers and teams reach your company. Each workspace has its own channel requests, provider accounts and connection setup.
A secure entry point for customer requests, replies and progress tracking.
Explore connectionBring customer email into your company’s support workflow.
Explore connectionOffer a support entry point through your company’s Facebook Page.
Explore connectionKeep Instagram support conversations connected to your company.
Explore connectionChoose a workspace color palette. Try it here; the same preference follows your IQDeskFlow views on this browser.
Assisted onboarding, clear packages and a team that understands your workflow.
A focused place to start
Bring support and delivery together
Company knowledge at your team’s side
For software teams with a support workflow
Packages are quoted and provisioned by our team. No checkout, automatic billing or self-service upgrades are enabled. Feature access is configured during onboarding. Copilot currently allows up to 20 requests per employee per hour; availability and usage terms are confirmed before activation. External provider charges and custom connector work are quoted separately. No unlimited AI, phone or social-channel coverage is included.
Submit a request and stay connected to the conversation.
Manage requests, coordinate work, and keep your team aligned.
Access IQDeskFlow platform administration with your authorized account.
Choose your workspace and pick up right where you left off.